IT Support Bath & IT Services Bath

Netzen provide IT Support & IT Solutions to Bath and the surrounding area from our offices located in the centre of Bath (Barton Street). Netzen also provides Network Support & Server Support in Bath and have been providing IT Support since 2005 with an established 15 year old client base of various different companies.

IT Support Contracts Bath

Netzen provide Support for Small to Medium Businesses with 2-200 employees in the Bath area. We offer various IT Support Contract options for clients in Bath and the surrounding area.

Why use Netzen for your companies IT Support?

Good question! Let us explain, Netzen will provide a custom Technical Support Contract for your Company, here are some key reasons why you should use Netzen for your Business IT Support:

All calls answered by a qualified IT Professional / Consultant. We don’t log your call and call you back later, we aim to deal with your problem when you report it.
Fast response times, Netzen’s Head office is in Bath and can respond rapidly to your Support problems, we can also respond to your problems remotely.
Netzen can provide full management for your companies Network.
Netzen provides Server Support for companies in Bath for Linux Servers, Windows Servers, we also include support for Small Business Server 2003 & Small Business Server 2008 which are popular choices among Small Businesses. Netzen also Provide Xen, Vmware & Virtual Box Virtualisation solutions.
Most problems are resolved within 30 mins of being reported.
Experts in the Field – Our IT Support staff are all certified and fully qualified to support your business, coupled with the fact IT is a keen interest of Netzen’s Staff making them passionate about what they do.
We provide support for a vast range of operating systems including, Linux, Windows, Mac, Unix, Solaris etc.
We make sure you are happy with our IT Services, we are here to support you.

What Netzen will not Provide:

IT Support Calculators – We don’t provide “Generic” Support calculators
Per PC Support prices i.e £20 per PC, for the simple reason, how can you provide a generic price for all computer systems? A windows XP client using nothing but an email client & a web browser is likely to have less support requirements than a Software Developer on a Unix / Linux system. When providing a quote we tend to ask you how much time you or your existing IT Support Company spends on IT Support per month.
Call Logging, we don’t employee call loggers your IT Support request will always be responded to by an IT Professional no matter what method you submit your IT Support request via Email Support, Telephone Support.
Generic prices for Servers & Routers, another thing we have seen our competitors doing is charging a fixed rate for Routers and Servers. It seems they charge on average £15 per router & £140 for Server IT Support, How you can provide generic on items such as servers & routers is almost impossible. For example how can you compare a Cisco Router to a small SOHO router such as a Netgear Router or a Linksys Router. The same goes for Server Support, how can you compare a small File Server with a Linux Web Server using load balancing & redundant Xen Servers.

Interested in using Netzen for your IT Support?

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+44 (0)1225 588 588

info@netzensolutions.com