IT Support Bristol & IT Services Bristol

Netzen provide IT Support in Bristol & IT Solutions to the Bristol area from our offices located in the City centre. Netzen have been providing IT Support since 2005 and have an established 15 year old client base of various different companies.

IT Support Contracts Bristol

Netzen provide Support Contracts for Small to Medium Businesses with 2-200 employees in the Bristol area. We offer various different contract options for clients in Bristol and the surrounding area.

Why use Netzen for your Technical Support?

Good question! Let us explain, Netzen will provide a custom IT Support Contract for your Company, here are some key reasons why you should use Netzen for your companies IT Support:

All calls answered by a qualified IT Professional / Consultant. We don’t log your call and call you back later, we aim to deal with your problem when you report it.
Fast response times, We have offices in Bristol and can respond rapidly to your IT Support Problems, we can also respond to your problems almost instantly using remote support software.
Netzen can provide IT Support for your entire company Network.
Netzen provides Server Support for companies in Bristol for Linux Server, Windows Servers, we also include support for Small Business Server 2003 & Small Business Server 2008 which are popular choices in the Small Businesses market. Netzen also Provide Xen, Vmware & Virtual Box Virtualisation Support.
Most problems are resolved within 30 mins of being reported.
Experts in the Field – Our staff are all certified and fully qualified to support your business, coupled with the fact IT is a keen interest of Netzen’s Staff making them passionate about what they do.
We provide support for a vast range of operating systems including, Linux, Windows, Mac, Unix, Solaris etc.
We make sure you are happy with our IT Services, we are here to support you.

What Netzen will not Provide:

IT Support Calculators – We don’t provide “Generic” Support calculators
Per PC Support prices i.e £20 per PC, for the simple reason, how can you provide a generic price for all computer systems? A windows XP client using nothing but an email client & a web browser is likely to have less support requirements than a Software Developer on a Unix / Linux system. When providing a quote we tend to ask you how much time you or your existing IT Support Company spends on IT Support per month.
Call Logging, we don’t employee call loggers your IT Support request will always be responded to by an IT Professional no matter what method you submit your IT Support request via Email Support, Telephone Support.
Generic prices for Servers & Routers, another thing we have seen our competitors doing is charging a fixed rate for Routers and Servers. It seems they charge on average £15 per router & £140 for Server IT Support, How you can provide generic on items such as servers & routers is almost impossible. For example how can you compare a Cisco Router to a small SOHO router such as a Netgear Router or a Linksys Router. The same goes for Server Support, how can you compare a small File Server with a Linux Web Server using load balancing & redundant Xen Servers.

Interested in using Netzen for your IT Support?

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+44 (0)1225 588 588

info@netzensolutions.com