IT Support

Netzen PC Support Options:

Professional PC Support

Let Netzen Solutions take the stress out of PC self management. We can cost effectively manage your PC systems and servers and improve the day-to-day running of your business systems.

We offer the following services:

• Pay-As-You-Go Service (Single User) - Costing as little as £55 (ex VAT) for one hour of assistance – this is normally plenty of time to solve most common problems. You can call through to our engineers from 9am to 6pm Monday to Friday (excluding Bank Holidays). Calls are charged at standard BT local tariff rates. Out-of office hours support is available at £75 an hour (please call emergency numbers).

• Pre-Pay Contract (Small/Medium Sized Businesses) - Costing just £100 (ex VAT) a month gets you one hour of FREE technical support and 20% off the standard hourly rate. It also gives you guaranteed call response time of 4 hours, although most calls are handled instantly. You also get your own personal engineers mobile number to call up should you have any technical queries. Your business is automatically placed on our high-priority  clients list which gives you a rapid response time. This contract is ideal for small to medium sized businesses, and will give you peace of mind when it comes to any PC problems both small or large.

• Total IT Support Contract (Do you rely heavily on IT?) - This service is aimed at companies who require the very best in IT support.  We will take full management of your existing IT resources, including; PCs/servers/network/security/infrastructure.  Perform daily monitoring and reporting to show the activity and status of your IT resources.  Initial stability and infrastucture test will allow us to pinpoint weaknesses and improve the speed and efficiency of your business network.  This plan is priced per PC/server so please call for an initial assessment and FREE quote.

All support options include:

- On-site support of all your PC+Server systems.

- Remote assistance 'single click' allowing us to remotely login and check the problem out for you.

- Upgrades and repairs of IT systems.

- Telephone technical support.

- Software advice and recommendations